Shipping policy
Shipping Policy
Processing Time All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates & Delivery Estimates
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7-12 business days | 3-5 business days |
| United Kingdom | 7-14 business days | 3-6 business days |
| Canada | 8-15 business days | 4-6 business days |
| European Union | 7-14 business days | 3-6 business days |
| Australia | 8-15 business days | 4-7 business days |
Shipping rates are calculated at checkout based on your location and order weight.
Shipping Destinations We proudly ship to the following regions:
- 🇺🇸 United States (all 50 states)
- 🇬🇧 United Kingdom
- 🇨🇦 Canada
- 🇪🇺 European Union (Germany, France, Italy, Spain, Netherlands, Belgium, and more)
- 🇦🇺 Australia
- 🇳🇿 New Zealand
Order Tracking Once shipped, you'll receive an email with a tracking number. Track your package anytime via our website or the carrier's portal.
Customs, Duties & Taxes Orders shipped may be subject to import duties and taxes. These charges are determined by your country's customs office and are the buyer's responsibility. Oasis Casa is not responsible for customs delays or additional fees.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at oasis.casa@outlook.com. We will work with the carrier to resolve the issue promptly.
Address Accuracy Please double-check your shipping address at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.